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Refund / Cancellation Policy
On-Demand/Video Courses: All payments made for on-demand/video courses are non-refundable once the payment has been processed. Refunds may be considered only under exceptional circumstances. If you believe you have a valid reason for a refund, please contact our sales team at sales@biggeritsolutions.com, and we will review your request on a case-by-case basis.
Live Online Courses:
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30-Day Cancellation Policy:
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If you cancel your registration for a live online course at least 30 days before the scheduled start date, you are eligible for a 100% refund of the course fee.
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14-Day Cancellation Policy:
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If you cancel your registration for a live online course at least 14 days before the scheduled start date, you are eligible for a 50% refund of the course fee.
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No Refund Within 14 Days:
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No refunds will be issued for cancellations made within 14 days of the scheduled start date of the live online course. Can use as credit for future course.
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Refund Process: To request a refund for a live online course, please contact our sales team at sales@biggeritsolutions.com. Refunds will be processed within 7 days of receiving your cancellation request.
Exceptional Circumstances: Refunds for live online courses outside the stipulated cancellation periods may be considered under exceptional circumstances and will be reviewed on a case-by-case basis.
Transfer of Registration: Registrations for live online courses may be transferable to another individual or credited for another course/service, subject to approval by Bigger IT Solutions. Please contact us at sales@biggeritsolutions.com for more information on the transfer process.
Termination: We reserve the right to terminate or suspend your access to our website and services at our sole discretion, without notice, for any reason, including if you violate these Terms.