Frequently Asked Questions

1. How do I enroll in your cyber security and networking courses?

• Visit our website and navigate to the Services section. Choose the format that suits your needs, click the link and then decide which course you want to succeed in first!
   

2. What is your refund policy?

• Our refund policy varies based on the type of course. For detailed information, please refer to our Refund Policy section on the website. Refund policy
   

3. Can I switch from a live class to an on-demand course, or vice versa?

• No, the formats are different along with the pricing
   

4. Are the online classes conducted live or pre-recorded?

• We offer both live and on-demand courses for flexibility. Live classes are conducted through Zoom, Teams or WebEx, while on-demand courses allow you to learn at your own pace from videos and the course ware.

5. How do I access the live online classes?

• Live classes are conducted via Zoom, Teams or WebEx. Upon enrollment, you will receive detailed instructions on how to join the live sessions.

6. Can I access course materials after the live class has ended?

• Yes, for live classes, recorded sessions will be available for review. Additionally, on-demand courses provide 24/7 access to course materials.

7. Is there a difference in content between live and on-demand courses?

• The core content is the same for both formats. However, live classes may include interactive discussions and Q&A sessions and with a live instructor, while on-demand courses provide a more self-paced experience.

8. What are the technical requirements for participating in live classes?

• To join live classes via online, you'll need a stable internet connection, a computer or device with audio and video capabilities, and the Zoom application installed (or Teams, WebEx) - you can use the browser but the app seems to be more stable and work a little smoother.

9. Are there prerequisites for enrolling in your courses?

• Prerequisites vary by course. Check the course description for specific requirements, but most courses only require your hard work and dedication to succeed. If you have questions, reach out to our support team.

10. How can I get in touch with your support team for further assistance?

• You can contact our support team at sales@biggeritsolutions.com for any inquiries or assistance. We're here to help you on your cyber security and networking journey!