Billing, Plan Changes & Canceling
Update your card, get invoices, change plans, or cancel, all on your own, any time. No phone call required.
Your billing page
Every email we send you has a billing link near the bottom. It opens your secure billing page (run by Stripe, our payment processor). From there you can:
- Update your card or payment method
- Download past invoices and receipts
- Change or upgrade your plan
- Cancel your subscription
Can't find an email? Contact us and we'll send you a fresh link.
Canceling
There are no contracts. Cancel any time from your billing page. Your service keeps running until the end of the period you've already paid for, then stops. You won't be charged again.
If a payment fails
Cards expire and banks get cautious. It happens. If a payment doesn't go through, you'll get an email, and we'll automatically try again over the next few days. Updating your card on your billing page fixes it. If every retry fails, your subscription ends and you can sign up again any time.
Founders Pricing
If you signed up at a Founders rate, that price is yours for as long as your subscription stays active, even when prices go up for new customers. If you cancel and come back later, the current price applies.
Refunds
Subscriptions are billed monthly. Once a report or service period has been delivered, that month isn't refundable. Think something's wrong with a charge? Reach out and we'll make it right. See our Refund Policy for the details.
Stuck? You're not bugging us.
Most setups take a few minutes, but nobody should have to fight with a settings menu alone. Email sales@biggeritsolutions.com or call 706.631.0778. Tell us what you're trying to do and where you got stuck. If it's easier, we'll hop on a quick screen share and do it together.